Create an application /contract

The applicant and the registrar should agree on a contract. This contract usually defines rights and obligations of both parties and includes liability issues, confidentiality, and access rights.

Quality Documents Review

The ISO auditor will view all your quality manuals & documents related to various policies & procedures being followed in the organization. Review of existing work will help the ISO auditor to identify the possible gaps against the requirements stipulated in the ISO standards.

Make an Action Plan

After the ISO auditor communicates the existing gaps in your organization, you should prepare an action plan to eliminate these gaps. Prepare the list of the required tasks to be performed to bring the desired changes in your organization. You may be required to give training to your employees to work efficiently while adapting to new procedures. Make all the employees aware of the ISO standards in terms of work efficiency and quality standards.

Initial Certification Audit

The ISO auditor will audit the changes made by you in the organization. They will then try to identify the possible non-conformities in your systems and procedures to the desired quality management system. They will divide these non-conformities into minor and major non-conformities. The applicant must carefully assess all these non-conformities and get it aligned as per the desired quality standards through modification in the techniques and processes used by the organization.

After all the required changes are done in the organization, the ISO auditor does the final auditing. The auditor will check whether all the non-conformities have been eliminated or not as per ISO quality standards. If the ISO auditor is satisfied, they will prepare the final ISO audit report and forward it to the registrar.

Completing the ISO Certification

After all non-conformities are addressed and all the findings are put in the ISO audit report, the registrar will grant you the ISO certification.

Surveillance Audits

Surveillance audit is basically conducted to ensure that ISO quality standards are being maintained by the organization. It is conducted from time to time.